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Terms & Conditions

This site is owned and operated by SmokShop Limited whose registered address is Unit 13 North Norfolk Business Centre, Crossdale Street Cromer NR27 9RQ. Company registration number 08708335. VAT number 900061389. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here.

1) You have to be over 18 to purchase from this website. Once you have placed your order you give full permission for Smokshop Ltd to carry out an age verification check in accordance with the law. We reserve the right to cancel any orders should we feel they have been placed on behalf of somebody under the age of 18. 

2) Once payment has been received, you will be sent an email, please check the details of the order. Smokshop cannot take responsibility for any issues with the order that arise from incorrect information provided to us. Should you need to amend your order please contact us immediately.

3) Our products contain varying levels of nicotine and must be kept away from children and pets. Be sure to tighten the lids securely. These are not medical devices. Smokshop advise that you don’t use these products if you are;

  • pregnant or breast-feeding
  • a non-smoker 
  • of poor health

4)If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we reserve the right to cancel orders with any affected items.

5) SmokShop accepts payment by most major cards. All product prices and delivery charges are shown in pounds sterling (GBP) at are inclusive of VAT (20%).

6) We cannot apply discount codes after an order has been placed. You are free to use the code on future orders where its applicable.

7) Discount codes and offers are provided in good faith, we reserve the right to cancel any orders where we feel these have been abused or exploited.

8) In the unlikely event we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and if any sum has been debited by SmokShop from your payment method, it will be refunded and we will notify you by email.

9) Product images are for illustration only. Small differences may exist between images and products.

10) While we will endeavour to verify the accuracy of any information, we place on the SmokShop website, we make no warranties, whether express or implied in relation to its accuracy.

11) We make no guarantee that the website will be uninterrupted, timely, or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

12) SmokShop owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means ONLY for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use of it by anyone else.

13) Usage guidelines,such as number of puffs, are provided by the manufacturer based on averages. We accept no responsibility should you feel this data is inaccurate.

14) Orders will not be resent or refunded for items that Royal Mail has not delivered or attempted to deliver until after 10 working days. 

15) In the unfortunate event your items are faulty, damaged or incorrect please refer to our Returns Policy.

16) These terms and conditions and all transactions relating to this website are governed by UK law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

17) These terms and conditions only cover the SmokShop website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control.

18) We cannot be held responsible for the non-delivery of items when using mail forwarding services.

19) For details on how your data will be used please refer to our Privacy Policy.


Last update on 3/10/2022.