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Privacy Policy

Smokshop Limited understands that your privacy is important to you and we care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Below is a list on how we collect and process your personal data. Personal data which is defined by the General Data Protection Regulations also known as the GDPR (EU Regulation 2016/679). For more information on what data we collect please read on.  

Who are we?

This site is owned and operated by Smokshop Limited.

Company number: 08708335

Registered address: Unit 13, North Norfolk Business Centre, Crossdale Street, Cromer, Norfolk. NR27 9RQ

Vat number: GB 900061389

Email: support@smokshop.com

Telephone number: 01263 478155 

How do we store your data?

Any data we store is encrypted using a secure socket layer, also known as SSL which uses AES-256 encryption. We adhere to PCI DSS Payment card industry data security standards and this data is shared and stored by VisualSoft. www.visualsoft.co.uk  

What data do we store?

Your First Name

Your Surname

Your address

Your IP address at time of order

Your order information and order contents

Transaction ID, but no personal bank details - Transaction ID enables us to find your transaction, but all payment details are safely stored with the transaction handler. 

Can I remove my data?

If at any time you would like us to remove the data that we hold, then simply get in touch support@smokshop.com. As for this data it will include your first name and surname and your address, and your IP address at that time. As for payment information this is processed by Trust Payments. The only other data is your order information (for example, your orders, which products you ordered and the dates in which your ordered them) if you would like to receive a copy of this information then please contact support@smokshop.com only the account owner can submit this request and the information requested will be emailed to the account owners email address only. 

Can I change my data?

You have the right to amend, erase, and object to how we process your information. So for all of the above please contact support@smokshop.com 

Google Analytics

We collect standard internet log information and details of visitor behaviour patterns. For example what page you landed on and how you found us etc. No information is collected that may identify you, the information is anonymised. 


We use an address lookup service provided by Loqate. This enables you to provide your address details quickly and easily. For Loqates' privacy poilcy please click here.


Payment handlers will use cookies for their payment transactions. These are unique to each user. 

Mailing Lists

We use a bulk email system to contact you provided by VisualSoft. We only use your name and email details for this service to inform you of what is going on at Smokshop. Each email will contain an unsubscribe link allowing you to remove yourself from this list. We will only send you these emails if you request it at the sign up stage on our website. If at any time you are having a problem with unsubscribing please contact support@smokshop.com

Age Verification

Legally you have to be over 18 to purchase Electronic Cigarettes and E-Liquid. We're committed to upholding this legal and social obligation as a responsible retailer. We use agechecked.com to carry out our checks, as they employ the highest industry security standards to ensure data is processed in a manner which ensures the protection of all personal data. Age verification is anonymised to maintain confidentiality: all personal data is removed from the system once verification is complete. 

Changes to this Privacy Policy

Please note that we may update our privacy policy from time to time. The last update to this policy was 27th September 2022.