Privacy Policy
Smokshop Limited understands that your privacy is important to you and we care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Below is information on how we collect and process your personal data. Personal data is defined by the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and the applicable UK data protection legislation.
Who are we?
This site is owned and operated by Smokshop Limited.
Company number: 08708335
Registered address: Unit 13, North Norfolk Business Centre, Crossdale Street, Cromer, Norfolk. NR27 9RQ
VAT number: GB 900061389
Email: support@smokshop.com
Telephone number: 01263 478155
How do we store your data?
Any data we store is protected using appropriate security measures, including secure socket layer (SSL) encryption.
We adhere to PCI DSS (Payment Card Industry Data Security Standards). Payment and transaction data is processed securely through our payment providers and ecommerce systems.
Where applicable, data is shared and stored by VisualSoft. For more information, please visit www.visualsoft.co.uk.
What data do we store?
Depending on how you interact with Smokshop, we may collect and process the following information:
- Your first name
- Your surname
- Your address
- Your email address
- Your telephone number (where provided)
- Your IP address at the time of order
- Your order information and order contents
- Transaction IDs (we do not store your personal bank or card details)
- Information provided when contacting our customer support team
Transaction IDs enable us to locate and manage your payment transaction, but all payment card details are securely stored and processed by the relevant payment provider.
Guest Shopper Data
Customers can place orders with Smokshop without creating an account. When using our guest checkout service, we process certain information to allow us to identify and manage your order.
This may include your Order ID and email address. These details may be used through an automated lookup function to securely locate your order information and provide services such as order management, customer support, returns, cancellations, and other order-related enquiries.
We only process this information for purposes necessary to fulfil your order, provide customer support, and meet our legal obligations.
Guest shopper information is not used for marketing purposes unless you have separately provided consent to receive marketing communications.
Can I request deletion of my data?
If at any time you would like to request that we remove personal data we hold about you, please contact us at:
Please note that some information may need to be retained to meet our legal, accounting, or regulatory obligations.
Where applicable, this may include your name, address, email address, IP address, and order information. Payment information is processed securely by our payment providers and we do not store your full payment details.
If you would like a copy of your order information, please contact support@smokshop.com. Only the account owner or verified customer can submit this request, and any requested information will only be sent to the verified email address associated with the account or order.
Can I change my data?
You have the right to request access to, correction of, deletion of, or restrictions on how we process your personal information.
If you would like to update your information or make a request regarding your personal data, please contact:
Google Analytics
We collect standard internet log information and details of visitor behaviour patterns. This may include information such as which pages you visit, how you found our website, and general website usage information.
This information is used to help us understand how customers use our website and improve our services. The information collected is anonymised and does not directly identify individual users.
Loqate
We use an address lookup service provided by Loqate. This helps customers enter their address details quickly and accurately when placing an order.
For Loqate's privacy policy, please click here.
Payment
Payment providers may use cookies and other technologies required to securely process payment transactions. These are unique to each user and are used to complete payment securely.
We do not store your full payment card details.
Mailing Lists
We use a bulk email system provided by VisualSoft to send marketing communications.
We only use your name and email address for this service and will only send marketing emails where you have chosen to subscribe.
Every marketing email contains an unsubscribe link allowing you to remove yourself from the mailing list.
If you experience any issues unsubscribing, please contact:
Age Verification
By law, you must be over 18 to purchase Electronic Cigarettes and E-Liquid products.
We are committed to upholding this legal and social obligation as a responsible retailer.
We use AgeChecked to carry out age verification checks. AgeChecked uses appropriate security measures to ensure personal data is processed securely and responsibly.
Age verification is anonymised where possible to maintain confidentiality. Personal data is removed from the system once verification has been completed, in accordance with their data retention procedures.
Cookies
Our website uses cookies and similar technologies to provide essential website functionality, process payments, improve website performance, and understand how visitors use our website.
Where required, we will request your consent before placing non-essential cookies on your device.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data.
The last update to this policy was: 17/7/2026.