Order Cancellation

If your order has not yet been dispatched, you may request to cancel it by emailling us at support@smokshop.com.

If your order has not already been processed for dispatch, we will cancel your order and issue a full refund to your original payment method.

Please note that once an order has been confirmed as dispatched, it can no longer be cancelled before delivery. If you no longer wish to keep the goods, you may exercise your statutory right to cancel after delivery in accordance with the Consumer Contracts Regulations 2013 by following the Returns process below.

Returns

If you wish to return an item after it has been delivered, please complete our Returns Form.

Once we receive your request, we will issue you with a Returns Merchandise Authorisation (RMA) number together with instructions for returning your item.

Please complete our Returns Form before sending your item back. This enables us to issue an RMA number and ensure your return is processed as quickly as possible.

Unless otherwise agreed, returned items should be sent back within 14 days of receiving your RMA instructions.

Please allow up to 5 working days from receipt of your return for it to be inspected and for any refund, replacement or exchange to be processed.

For hygiene and safety reasons, any products supplied in tamper-evident packaging must be be returned unopened and with the tamper-evident seal intact, unless the item is faulty.

We recommend returning items using Royal Mail. There is normally no need to use a courier or Special Delivery service unless the value of your return exceeds the compensation offered by Royal Mail. Please retain your proof of postage, as we cannot be responsible for items lost in transit without it.